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Troubleshooting: Broadcom NetXtreme™ Gigabit Ethernet Integrated Controller User Guide

Hardware Diagnostics

Checking Port LEDs

Troubleshooting Checklist

Checking If Current Drivers Are Loaded

Running Cable Diagnostics

Testing Network Connectivity

Software Problems and Solutions


Hardware Diagnostics

Loopback diagnostic tests are available for testing the adapter hardware under Windows. These tests provide access to the adapter's internal/external diagnostics, where packet information is transmitted across the physical link (see Diagnostics in Broadcom Advanced Control Suite).

Checking Port LEDs

See Network Link and Activity Indication in Introduction for troubleshooting LED states.

Troubleshooting Checklist

The following checklist provides recommended actions to take to resolve problems that may result when you install the Broadcom Gigabit Ethernet Controller or use it in your computer:

  1. Inspect all cables and connections. Verify that the cable connections at the controller and the switch to which it is connected are attached properly.
  2. Check the properties settings and change them if they are in conflict with another device.
  3. Make sure that your computer is using the latest BIOS.

Checking if Current Drivers are Loaded

The information listed on the Vital Sign tab of Broadcom Advanced Control Suite includes important network adapter information, the network status, and network connectivity for each of the installed adapters.

  1. On the Vital Sign tab, click the name of the Broadcom Ethernet controller to be tested.
  2. Click Refresh to display the driver status of the selected controller.

Note: Information for non-Broadcom controllers is less comprehensive than the information for Broadcom controllers.

Running Cable Diagnostics

Cable diagnostics are run from the Broadcom Advanced Control Suite application. See Cable Analysis in Broadcom Advanced Control Suite for information and setup and initialization instructions.

Note: This test is designed to work for a Gigabit Ethernet copper link (1000BASE-T) only.

Testing Network Connectivity

The following section describes how to test network connectivity in Windows XP and Windows 2000 environments.

  1. Click Start, and then click Run.
  2. Click cmd in the Open list and click OK.
  3. Type ipconfig /all and press ENTER.
  4. Type ping IP address (where IP address is the string of numbers shown opposite IP Address) and press ENTER. This displays the ping statistics for the IP address.

Note: See Broadcom Advanced Control Suite for information about additional network tests.

Software Problems and Solutions

Microsoft Remote Installation Service(RIS) Instructions for Windows RIS Servers

Problem: Microsoft Remote Installation Service (RIS) installation fails for both Windows 2000 and Windows XP.

Solution: Refer to Microsoft Article Q246184, "How to Add Third-Party OEM Network Adapters to RIS Installations."

To deploy a Windows 2000 Image

  1. Verify that the Windows 2000 RIS server has Service Pack 3 or later installed.
  2. Follow the steps described in Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184.
  3. If the Windows 2000 RIS server does not have Service Pack 3 or later installed, modify the b57w2k.inf file as described below. In the .inf file that is to be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386 folder, remove NTx86.5.1 in two lines (see the following example).
    Original Revised

    [Manufacturer]
    %BRCM% = Broadcom, NTx86.5.1

    [ControlFlags]
    ExcludeFromSelect = *

    [Broadcom]

    [Manufacturer]
    %BRCM% = Broadcom

    [ControlFlags]
    ExcludeFromSelect = *

    [Broadcom]

  4. Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184, skipping step 1 as this has been done above.

To deploy a Windows XP Image

  1. Modify the b57xp32.inf file.
  2. In the .inf file that is to be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386 folder, remove NTx86.5.1 in two lines (see the following example).
  3. Original Revised

    [Manufacturer]
    %BRCM% = Broadcom, NTx86.5.1

    [ControlFlags]
    ExcludeFromSelect = *

    [Broadcom.NTx86.5.1]

    [Manufacturer]
    %BRCM% = Broadcom

    [ControlFlags]
    ExcludeFromSelect = *

    [Broadcom]

  4. Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184, skipping step 1, as this has been done above.

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