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Troubleshooting: Broadcom NetXtreme™ Gigabit
Ethernet Integrated Controller User Guide
Hardware Diagnostics
Checking Port LEDs
Troubleshooting Checklist
Checking If Current Drivers Are Loaded
Running Cable Diagnostics
Testing Network Connectivity
Software Problems and Solutions
Hardware Diagnostics
Loopback diagnostic tests are available for testing the adapter hardware under
Windows. These tests provide access to the adapter's internal/external diagnostics,
where packet information is transmitted across the physical link (see Diagnostics
in Broadcom Advanced Control Suite).
Checking Port LEDs
See Network Link and Activity Indication
in Introduction for troubleshooting LED states.
Troubleshooting Checklist
The following checklist provides recommended actions to take
to resolve problems that may result when you install the Broadcom Gigabit Ethernet Controller or use it in your computer:
- Inspect all cables and connections. Verify that the cable connections at
the controller and the switch to which it is connected are attached properly.
- Check the properties settings and change
them if they are in conflict with another device.
- Make sure that your computer is using the
latest BIOS.
Checking if Current Drivers are Loaded
The information listed on the Vital Sign tab of Broadcom Advanced Control
Suite includes important network adapter information, the network status, and
network connectivity for each of the installed adapters.
- On the Vital Sign tab, click the name of the Broadcom Ethernet
controller to be tested.
- Click Refresh to display
the driver status of the selected controller.
 |
Note: Information for non-Broadcom controllers is
less comprehensive than the information for Broadcom controllers. |
Running Cable Diagnostics
Cable diagnostics are run from the Broadcom Advanced Control Suite application.
See Cable Analysis in Broadcom
Advanced Control Suite for information and setup and initialization
instructions.
|
Note: This test is designed to work for a Gigabit Ethernet copper link (1000BASE-T) only. |
Testing Network Connectivity
The following section describes how to test network connectivity
in Windows XP and Windows 2000 environments.
- Click Start, and then click
Run.
- Click cmd in the Open
list and click OK.
- Type ipconfig /all and press
ENTER.
- Type ping IP address
(where IP address is the string of numbers shown opposite IP
Address) and press ENTER. This displays the ping statistics for
the IP address.
Software Problems and Solutions
Microsoft Remote Installation Service(RIS) Instructions for Windows RIS Servers
Problem: Microsoft Remote Installation Service (RIS) installation
fails for both Windows 2000 and Windows XP.
Solution: Refer to Microsoft Article Q246184, "How to
Add Third-Party OEM Network Adapters to RIS Installations."
To deploy a Windows 2000 Image
- Verify that the Windows 2000 RIS server has Service Pack 3 or later installed.
- Follow the steps described in Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184.
- If the Windows 2000 RIS server does not have Service Pack 3 or later installed,
modify the b57w2k.inf file as described below. In the .inf file that is to
be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386 folder,
remove NTx86.5.1 in two lines (see the following example).
Original |
Revised |
[Manufacturer]
%BRCM% = Broadcom, NTx86.5.1
[ControlFlags]
ExcludeFromSelect = *
[Broadcom] |
[Manufacturer]
%BRCM% = Broadcom
[ControlFlags]
ExcludeFromSelect = *
[Broadcom] |
- Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184,
skipping step 1 as this has been done above.
To deploy a Windows XP Image
- Modify the b57xp32.inf file.
- In the .inf file that is to be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386
folder, remove NTx86.5.1 in two lines (see the following
example).
Original |
Revised |
[Manufacturer]
%BRCM% = Broadcom, NTx86.5.1
[ControlFlags]
ExcludeFromSelect = *
[Broadcom.NTx86.5.1] |
[Manufacturer]
%BRCM% = Broadcom
[ControlFlags]
ExcludeFromSelect = *
[Broadcom] |
- Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184,
skipping step 1, as this has been done above.
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