# Troubleshooting

Except for the lack of a wired network connection, the Intel® PRO/Wireless 2011B LAN Adapter is just like any mobile network adapter. The troubleshooting techniques that apply to mobile network adapters in general also apply to the Intel PRO/Wireless 2011B LAN Adapter.

For an adapter to communicate with an access point:

- The Network Name (SSID) of the adapter and access point must match.
- If the WEP encryption option is enabled on the access point, the adapter must support this option, and the adapter and access point must use the same encryption keys.

Short RF Preamble Setting must be configured correctly in a multi-vendor LAN. For more information, see the troubleshooting section in the Intel® PRO/Wireless 2011B LAN Access Point User's Guide. To view this guide, click View Other Guides on the left side of this window.

For general troubleshooting tips, click here.

For more specific troubleshooting tips, click the link below for your version of the Windows operating system.

- Windows XP
- Windows 2000 or Windows NT
- Windows 95, Windows 98, or Windows ME
- Windows CE

### General Troubleshooting Tips

### Use the Latest Release of Your Intel CD

If you have more than one Intel CD for your Intel PRO/Wireless 2011B LAN products, always use the Intel CD with the highest version number.

### Use the Latest Version of PROSet II

The Intel® PRO/Wireless LAN software included in this release supports the following:

- Intel® PRO/Wireless 5000 LAN CardBus Adapter
- Intel® PRO/Wireless 2011/2011B LAN Adapter
- Intel® PRO/100 Adapters

### Windows XP Troubleshooting Tips

You can choose either Windows XP or Intel PROSet II to manage adapters. To determine what software is managing adapters, do the following.

1. Left-click the Windows XP Network icon in the System Tray. This is typically located in the lower right corner on your computer screen.
2. Click the Properties button.
3. Click the Wireless Network tab.

If the Use Windows to configure my wireless network settings checkbox is not checked, PROSet II is managing the adapters. If the checkbox is checked, Windows XP is managing the adapters.

To diagnose problems when Windows XP is managing the wireless adapter, use the tools provided by Windows XP.

To diagnose problems when Intel PROSet II is managing the wireless adapter, see the troubleshooting tips for Windows 2000.

### Windows 2000/NT Troubleshooting Tips

To diagnose problems, use the tools provided by Windows 2000.

- The workstation cannot associate to the Intel PRO/Wireless 2011B LAN Access Point.

> Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN Adapter and Access Point User's Guides for details on how to configure the WLAN access point and adapter. To view these guides, click View Other Guides on the left side of this window.

- Degraded performance from the Intel PRO/Wireless 2011B LAN Adapter is detected.

> Verify that the adapter is firmly seated in a PC Card slot.

> Verify that the protruding end containing the adapter antenna is not damaged.

> Verify that the Diversity setting on the WLAN Adapter property page matches the antenna configuration for the associated network access point. See your network administrator for more information.

- Non-functioning adapter LED. For more information on the LED indicator, click here.

> Verify that the adapter SSID matches the SSID of the access point.

- Settings changed in the Network Control Panel Applet (NCPA) do not take effect.

> Start Intel PROSet II from the System Tray or the Control Panel. Select the Settings tab. If you have selected a profile, the settings for the profile override the settings you changed in NCPA. To change the settings without using another profile, select No Profile and click Activate Profile. Alternatively, if the settings you want to use are in another profile, select the correct profile and click Activate Profile.

### Windows* 95/98 Troubleshooting Tips

Use the tools provided by Windows 95/98 and LAN analyzers such as FTP Software NETXRAY* or Novell LAN analyzer* to diagnose problems. Some common problems exhibited when the Intel PRO/Wireless 2011B LAN Adapter has not been properly installed include:

- Windows 95/98 does not recognize the Intel PRO/Wireless 2011B LAN Adapter when installed.

> Verify that Windows 95/98 PC Card support is installed.

> Verify the computer has a Plug and Play BIOS.

- The driver fails to load.

> A resource conflict could exist. Use the Device Manager to resolve resource conflicts. Select the System icon from the Control Panel. Select the Device Manager tab.

- The workstation cannot associate to the Intel PRO/Wireless 2011B LAN Access Point.

> Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN Adapter and Access Point User's Guides for details on how to configure the WLAN access point and adapter. To view these guides, click View Other Guides on the left side of the window.

- Degraded performance from the Intel PRO/Wireless 2011B LAN Adapter is detected.

> Verify that the adapter is firmly seated in a PC Card slot.

> Verify that the protruding end containing the adapter antenna is not damaged.

> Verify that the Diversity setting on the WLAN Adapter property page matches the antenna configuration for the associated network access point. See your network administrator for more information.

> Perform a self-test on the adapter using the WLAN Info Adapter Diagnostics page.

> Associate the adapter with a different access point.

- Network drive mappings disappear when the laptop suspends or the adapter is removed then reinserted. Windows 95/98 does not restore Netware* network drive mappings under these conditions.

> Log out and log in again, or restart the machine to restore the connections.

- Non-functioning adapter LEDs. For more information on the LED indicator, click here.

> Verify that the adapter Network Name (SSID) matches the Network Name of the access point.

- An computer associates with an access point, but Wireless LAN Utilities fails to discover the access point
  or work properly.

> The Wireless LAN Utilities are closely integrated with the wireless adapter driver software. Investigate for system resource conflicts and reload or reconfigure driver software as needed.

- Settings changed in the Network Control Panel Applet (NCPA) do not take effect.

> If you are using Windows 98, start Intel PROSet II from the System Tray or the Control Panel. Select the Settings tab. If you have selected a profile, the settings for the profile override the settings you changed in NCPA. To change the settings without using another profile, select No Profile and click Activate Profile. Alternatively, if the settings you want to use are in another profile, select the correct profile and click Activate Profile.

### Windows CE Troubleshooting

The following problem scenarios could be encountered when using the Intel PRO/Wireless 2011B LAN Adapter in a Windows CE environment.

#### The Windows CE Device Does Not Recognize the Adapter

The device may display an Unidentified PC Card Adapter window when the Intel PRO/Wireless 2011B LAN Adapter is inserted into the device.

This probably means the Intel PRO/Wireless 2011B LAN 32-bit Windows CE driver was not loaded or was loaded incorrectly. If this is the case the driver files require reinstallation. For more information, click here.

To verify that the handheld computer recognizes the Intel PRO/Wireless 2011B LAN Adapter:

1. Tap Start, select Settings, and Control Panel.
2. Double-tap the System icon.

- The Expansion Slot in the System section of the System Properties window should list Low_Power_Ethernet.
- This window displays the type of processor the handheld computer uses.

3. If the handheld computer does not recognize the Intel PRO/Wireless 2011B LAN Adapter and does not display an Unidentified PC Card Adapter window, remove and reinsert the adapter.

If the handheld computer has an adapter locking mechanism, verify that it is engaged after the adapter has been re-inserted.

#### An IP Address Is Not Recognized by the Handheld Computer

Remove and reinsert the adapter for changes to the IP address to take effect once the Network program has been run from the Windows CE Control Panel.

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